Influence and Empire Avenue

The quest to measure and monitor online influence is one that is enticing a lot of companies and individuals. Empire Avenue is a particularly different approach in that it mixes the financial market of stocks and shares, social gaming and networking, and peer review and influence into one big pot.

It seems to have recently experienced a bit of a growth spurt, around the same time as it received a new round of funding, but can it succeed where most other services seem to struggle?

EmpireAvenue

I signed up a while ago, and the premise behind the social gaming element is a logical one. You buy and sell shares in other people registered on the network (similar ideas have been applied to celebrities in the past, e.g. the BBC and Celebdaq), and you can also earn by registering your social networking profiles and blogs and having activity on those sites earn you cash (or in Empire Avenue, Eaves).

All good fun – especially now I’ve started seeing people I actually know virtually or in real life start to appear.  The payoff is that brands will be able to contact and reward the biggest influencers relevant to them.

Information and influencers:

Besides adding your social networks, you’re also encouraged to list the brands and interest you have, in typical social network style to build connections and to gift data to the Canadian company behind Empire Avenue – and to indicate which brands can contact you in the future.

But the big data gain comes from the ability to rate the activity content imported by others – specifically those people you invest in. The level of investment and ratings gives you an influence ranking, and the reward is intended to be allowing brands to communicate with those who are deemed most influential by the investment level rather than follower numbers.

Will it work?

There are definite advantages to this approach. Inbound links to blogs are counted by Google, but the rise of social networks means some highly influential people don’t have their own online presence with trackable linking.

Follower counts, particularly on Twitter, are effectively meaningless, due to the fact so many people are chasing high counts, and you can even buy friends and followers these days.

So a peer investment market seems like a more logical way of judging things – we’ll tend to invest in people we know and trust, even if they’re not digital celebrities (Although I suspect if and when Robert Scoble arrives we’ll see an Empire Avenue investment frenzy)

I’m still not entirely convinced that people will focus on investing in people they see as influential rather than trying to ‘game’ the system by simply investing in new people whose value will rise as they add their social networking profiles etc, but I suspect, as with most systems, it’ll be a fairly small percentage of people putting in the time and effort to gain wealth in that way, and those buying patterns could be tracked and minimised in various ways.

I think the biggest challenge on a membership level is to encourage people onto a platform in addition to their main social networks, and effectively onto one which isn’t amount engaging in sharing or conversation. There are plans to open up APIs and allow developers to play with the information, and a Facebook App or integration into the popular Twitter clients would help.

The other big challenge is on the brand level. Brands are increasingly engaging in social media, investing in time and resource to find influencers and brand advocates, and reach out to reward them in some way. But the fact that this is embedded so heavily in a gaming mechanic may put some off (although the rise of social gaming, and the rise of the average age of gamers might mean that the time is right for their type of mechanic), and I do wonder if the rewards will appear before the initial level of enthusiasm has worn off for many people – there seem to be a fair number of people signing up, filling out some details, and then not doing very much. Mind you, the same thing happened with Twitter back in the early days.

And there is one very clever element of the service – by rewarding external activity, those people who sign-up, link profiles, and never come back are still contributing to the data and receiving investments, so the service is still building while they’re absent. And even if they’re not checking their account or registered email addresses, you’ll be able to see which networks they’re actively using and track them down that way…

Now, who wants to buy a piece of me?

Solve one problem to justify social media marketing to any boss

There’s just one problem which requires solving to finally put social media/buzz/community marketing people in a position to easily justify investment and resource.

Image by uBookworm under Creative Commons

We can all measure the splash of a promotion dropping into our worlds.

But what we need to do is be able to measure the quality and quantity of every ripple it makes, and everything else it disturbs, and combine all those measurements into one, simple, and hopefully big, number.

Until digital and social media advocates are in positions of responsibility in large companies around the globe – that’s what it takes. And to get to that position, you have to either accommodate the measures of the old school, or start a new firm and grow to the size of a global megacorp. In the meantime, we need to be famous to 15 people for quality,

and still show we can also reach 15,000 with anything down to the merest 5th hand whisper.

The problem is, measuring every single effect of even a single conversation is near impossible. But the closer we strive to it, the more influence and reach we can report back.

Hitting the Nine Inch Nail with social marketing…

Following on from the time-limited free download of the last Nine Inch Nails album, frontman Trent Reznor has made the latest 9-track record, Slip, completely available under a Creative Commons licence.

Aside from the announcement getting Dugg over 8000 times at the time of writing, the download allows better than CD quality, with a PDF of the artwork, and the following message:

“the slip is licensed under a creative commons attribution non-commercial share alike license.

we encourage you to
remix it
share it with your friends,
post it on your blog,
play it on your podcast,
give it to strangers,
etc.

©2008 NIN”

It’s the perfect use of loyal fans. NIN aren’t the kind of band who would generally get billboards and mainstream radio attention – but these way loyal fans will seek out the most relevant people to distribute the music and message to, with the added benefit that any remix will increase the chances of a NIN, or NIN-derived track becoming a hit – and meanwhile vinyl and CD junkies get a physical release in July, and NIN get more money from live performances and merchandise.

Just like in business, where small companies are able to get social media, and implement it far more easily across the board than Global Megacorp Inc, individual bands are way, way ahead of the music industry. As are intiatives like Slicethepie.com.

Measuring social media and buzz marketing

It’s a great time to be interested in measuring the output of social media marketing (buzz marketing, community marketing, WOM – call it what you will!).

Because so much of it is so new and evolving, and because it’s as much about quality as quantity, essentially it’s like trying to measure magic or trying to turn common metals into gold.

And being part of evolving social alchemy is pretty exciting. Most online measures of success are still evolving – but the basics are well established. Unique Users, Hits, Page Impressions etc are universal enough that everyone understands them. And terms like Bounce Rates are following close behind.

But measuring the value of a company CEO spending time chatting on Twitter, and what benefits that gives the company?

You could measure followers.

You could measure referral clicks to the company website.

You could even measure @replies as a metric for engagement.

And it’s the fact no-one has worked out the right answer (or combination of answers), that makes it so exciting. For the first time since choosing my A-levels, I’m actually using and enjoying maths to uncover the solutions – and working out how to best serve communities that seem determined to surprise and confuse me on a daily basis.

Just wish I’d done a maths/statistics A-level rather than Biology now!

Don’t assume social media solutions are the only answer

Out of a long and convoluted debate on Twitter came one important point which is easy to overlook when you’re dealing with social media and buzz marketing. It’s one that other people have alluded to, when they’ve written reminders that social media marketing isn’t the only tool in a digital marketing toolbox, but I haven’t seen it stated clearly…

Some people won’t want to be social.

There, I said it. As a Community Marketing Manager, and a fairly social person, it’s easy for me to think about ways to integrate community into everything I do, and provide research and solutions that show the power community marketing can have.

But a proportion of people just want a clean transaction.

So to prove you really can put community everywhere – in this case it’s about listening and facilitating those members of the community to be able to go straight to the action/transaction and bypass community if they want. And allowing everyone else that wants to engage, to be able to do it on their terms, and be encouraged to do it.

I’d wager those seeking a clean transaction will either be performing a chore – paying a bill for example, and that the clean transaction seekers will be a minority, because industries have been striving to that end for years, and it isn’t working