mobile phones

Techcrunch and the hacked confidential Twitter documents

July 15, 2009 By Dan Thornton

There’s a big reaction to Techcrunch at the moment, after they publicly stated they had received confidential Twitter documents sent to them by a hacker who had got access to Twitter bosses email accounts.

The arguments by Mike Arrington are that the information will appear anyway, that the unethical behaviour was by the hacker and not themselves, and previous articles by the Wall Street Journal and Gawker, along with Techcrunch.

And they’ve said they won’t post highly sensitive or personal data – simply the product notes and financial projections.

Interesting timing considering the current investigations into allegations of mobile phone hacking by the News of the World.

The question I’m thinking about are:

Whether it’s morally/legally right to say that a publication is absolved of an ethical decision because documents ‘land in our inbox’?

Does it matter whether you proactively obtain, or simply receive, information if the end result is the same publication of material?

And whether the financial projections and product notes of a private internet technology company could be judged to be ‘in the public interest‘ or not.

Really interested to hear some other opinions/knowledge of the legalities – all my notes/reference books are at home!

Gadgets aren’t important, but tools are

December 7, 2008 By Dan Thornton

I’ve just been reflecting on a weekend visit by my parents. I’ve been lucky enough to always have a good relationship with them, especially as they’ve always had a particularly youthful taste in music and films, which means we’ve always had some common ground, and we always have a new band or film to recommend to each other.

In the old days, we’ve each end up bringing CDs and DVDs for entertainment, but things have changed:

I played them new music on Last.fm, as recommend by @stephenfry.

We watched some classic Rallycross on Youtube, which we were at when I was a child. (For the record, one of my favourite drivers and cars of all time was the black Audi Quattro of Dimi Mavropoulos, even when he was up against local hero Will Gollop. In those days, the top Rallycross cars were the awesome vehicles which had just been banned from Group B rallying for being too fast!

We looked at recent holiday pictures on Flickr.

And I helped them do some shopping on Amazon, before catching up with a TV programme on iPlayer.

The only mainstream media which we all actually shared in as a family was the original Swedish language Wallander shown on TV (and far superior to the new English-language version with Kenneth Brannagh).

And it all reminded me that laptops, digital cameras, and mobile phones are no longer ‘gadgets’. They’re tools.

A gadget is a small technological object (such as a device or an appliance) that has a particular function, but is often thought of as a novelty. Gadgets are invariably considered to be more unusually or cleverly designed than normal technology at the time of their invention. Gadgets are sometimes also referred to as gizmos. (From Wikipedia)

It’s why I don’t really care when Michael Arrington claims netbooks are underpowered, too small and hard to type on. Or Wired doing a side-by-side comparison of the specs of the Apple iPhone vs the T-Mobile G1.

The specifications of each device only matter to the geeks – the possibilities matter to everyone.

That’s why I’m so excited about the fact Barack Obama is putting investment and accesibility to broadband at the forefront of his recovery plan for the U.S. I only hope the UK’s copying of U.S. policy extends to one of the best ideas, as well as many of the worst, and one of my Christmas wishes for 2009 comes true!

It’s not about processing power or battery life – my backup laptop is old enough to have been upgraded to Windows 98, and just managed to run Open Office and the unfortunately named Gimp. But that’s more than enough for my partner to check her social networks and interact, and for me to run my blogs, do my dayjob, and keep up with everything.

Snow shovel by cindy47452 on Flickr (CC Licence)

It’s easy to get caught up in the excitement and enthusiasm of obsessing over every minute detail when it comes to technology. The iPhone, N97 or G1 show what’s at the cutting edge, but the INQ is at a more accessible price – and the content and value of your emails will be the same whichever device you use.

You can use Myspace, Blogger or WordPress to write a blog, and the message will have the same value (even if I’d always recommend a hosted WordPress blog!).

It’s all about what you’re doing with what is available that counts. Especially if your budget buying is being cut back at the moment – don’t worry about what you can’t afford, but figure out how to maximise what you can do with what you’ve got.

And remember, the days of broadband, a laptop, or an internet-enabled mobile phone being just a gadget are over.

Twitter’s SMS service loses Canada. Now just U.S and India

November 27, 2008 By Dan Thornton

It seems that Canada has joined the rest of the world in losing the ability to receive Twitter updates via SMS, as revealed on the Twitter Status Blog. As with the rest of the world, the blame is placed squarely at Mobile carriers:

‘We can’t afford to support this service given our current arrangement with our providers (where costs have been doubling for the past several months.)’

The post continues:

‘The ability to update Twitter over SMS will still be supported over 21212. But we know that this is only part of the experience and we want to make Twitter work in the way folks want … regardless of where they live.

There is a realistic, scalable SMS solution for Canada (and the rest of the world.) We’re working on that and will post more details on the Twitter blog as we make progress.’

It seems a little strange this appeared on the Status Blog, and not the Official Company Blog, which is what happened when we lost Twitter updates via SMS in the UK. And at the time, there was the promise of several new local SMS services across Europe – but I don’t think anything has been arranged yet, and to be fair, if you’re not being monetised or bought by Facebook, then the costs do start to add up:

‘Even with a limit of 250 messages received per week, it could cost Twitter about $1,000 per user, per year to send SMS outside of Canada, India, or the US.’

SMS is obviously a hugely profitable enterprise for mobile providers currently. And I doubt much will change on that front for some time – but hypothetically, with the rise of smart phones and access to social networks (and fortunately, Twitter and clients), could this a cause for even the start of a decline in SMS usage? Any mobile phone experts got any idea of the figures, and whether smart phone usage means less SMS?

Will this be the Christmas of the MP3? Or could convergence save record shops?

November 25, 2008 By Dan Thornton

With some time to kill before a meeting, I took the chance to browse round the Oxford Street branch of HMV, looking for inspiration for what to buy with a gift voucher I’ve had kicking around, and also to get ideas for Christmas presents.

Aside from reminding me how difficult it can be to find unusual items in even the largest stores (in fact it’s usually easier in the small secondhand record shops I spent much of my music budget in), I also felt something a bit different about the experience. I’m not sure whether it’s the credit crunch, the success of online retailers or the rise of the MP3 but the shop felt slightly emptier than I’d have expected – and the average age seemed slightly older than usual.

The only major exception was the ever-expanding videogames section. Could this be the fact full console games are still viable as a physical product? (Not many options to download a full game, and the filesize would be bigger than the monthly data allowance for a lot of people!) Certainly I got the anecdotal impression that without the videogame section, the average age of the shoppers would be 10 years higher than I’ve ever seen – or maybe I’m just noticing more…

Coincidentally, via PaidContent and Media Guardian comes the news that 32.1 million MP3 players were sold in the UK last year. Jemima Kiss points out, quite rightly, that the title is a bit misleading – 75% of the sales included were MP3 capable mobile phones – but the important point is that 90% of mobiles sold last year were MP3 capable. Whether or not they’re actually being used for MP3 consumption is almost secondary – the point is that a huge mass of people now have the opportunity to be converted at any moment.

I’m not sure that CD player sales dropping to 8 million last year is necessarily related – after all, CD players have been around long enough to have reached saturation point – but if the money drops out of manufacturing CD players, and sales are growing in those little devices that make phonecalls, take pictures and video, surf the web and play MP3s, it’s another challenge to providers and retailers of physical content.

Why would I pust through a packed Oxford Street to experience agoraphobia in a massive store populated by those 10+ years older than me, and then fail to find my ideal purchase without ordering it – particularly when its so closely linked to lifestyle?

Funnily enough, I have seen a packed record shop recently – in Malmo in Sweden. And I wish I’d grabbed a picture, because it wasn’t just records – it was the 50’s style in store cafe.

I realise this has been a bit of a meandering post, but perhaps the takeaway conclusion is this:

Mobile phones are a triumph of convergence to provide value. Convergence is also increasingly happening with living room technology and online applications. Perhaps in a time-starved culture, more retailers need to look at how they could use convergence to build engagement and loyalty in the real world, as much as online? After all, it’s a reason why supermarkets and department stores have continued to have cafes instore. So why can’t record stores look at food and drink, live events, introducing art, photography, specific genre nights, or other ways to hook into the tribes who don’t have a reason to support them anymore?