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Breaking the habit of broadcast media

October 21, 2008 By Dan Thornton

It’s only when you try and break a long held habit that you realise how much we’re all influenced by the way we’ve always done things. Since starting my efforts to cut down and stop smoking, I’ve managed to get to the point where I only have the occasional cigarette once the family has gone to bed – but it’s the hardest one to drop. And when I get writers block, my intake rapidly goes up because I’ve spent so long finding inspiration by getting outside and getting the hit of nicotine while my brain kicks into gear.

UK newspapers by franckdethier on Flickr (CC Licence)
UK newspapers by franckdethier on Flickr (CC Licence)

And I’ve also started to try and challenge the broadcast media habit of trying to get the biggest audience with the least work. For years we’ve focused on audience figures to suggest that by doing the bare minimum, you’ll reach the biggest audience.

Whereas in the modern world, we need to work harder than ever at making as much of what we do remarkable, and to pursue as many opportunities to the maximum as we can. Otherwise we’ll keep finding someone else that does!

It reminds me of a post I read earlier today, which sadly I seem to have misplaced, commenting on the problem facing the A-List of blogging. Namely, the fact that people like Robert Scoble, Chris Brogan and Gary Vaynerchuk are finding it hard to scale to respond on an individual level to every email, post and tweet they receive, and in effect, become mini-broadcasters.

The simple answer is that they still remain increasingly popular because they put in a huge amount of effort to stay more accessible than mainstream media. They don’t have to make time for everyone, but by attempting it as far as possible, it gives hope to those who don’t grab their attention at a particular time. It’s why I count myself fortunate to have had messages from the likes of Chris Anderson and Hugh McLeod, but I don’t bombard them with emails, or suddenly thinkg they’re my best friend and will respond to everything I do – they’ll do it if what I say is interesting and they have the time available.

The other option is to scale it, and for them to find someone as similar as possible, or someone they can trust, to work alongside them.

That’s where broadcast media should be. We still have far more resources than the top bloggers, so why not scale back on the coverage that everyone else is parroting, use link journalism, and focus on becoming closer to the spirit of individual response that blogging has fostered.

After all, it’s what we laud Zappos, Dell and Comcast for doing.

But there is a habit of resisting the idea of putting in that much effort for what will be less profit in total. Despite the fact that everything so far has shown that it’s harder to get similar levels of profit from online audiences as you would in print, radio or TV, and that the only way to really be successful is to aggregate lots and lots of individuals monetisation.

Annoyingly, the great David Armano summed this up far more succinctly.

The Corporate Social Media Curve by David Armano (https://darmano.typepad.com/)
The Corporate Social Media Curve by David Armano (https://darmano.typepad.com/)

At the point before the curve starts to dip, we need to put in the extra effort to keep that line climbing. Now if only I hadn’t needed a cigarette to think of all this!

Back from a business event with some new inspiration…

October 17, 2008 By Dan Thornton

I’ve just got back from a business event, and meeting some really cool people and hearing about some really cool things. Everyone agreed not to report or blog about any of the topics discussed to allow openess at the event, but I will say that there are loads of great things going on in the near future.

What I can talk about are two of the things that really struck me on my trip home.

1. I really need to kit myself out more effectively for the ‘digital nomad‘ role on trips. I’ve held off getting a smartphone for various reasons, but I’m more and more convinced about how much easier it will make my life. The other tool I’m really interested in is a netbook of some description. Notetaking etc is far more efficient when I can type away on something small and unobtrusive, whether it’s an Asus or one of the netbooks being launched by other manufacturers.

2. Amongst all the cool things happening in the wide world of the web, it’s sometimes easy for me to forget to mention some of the great work I’m involved with. I’ve tended to avoid blogging too much about my day job in detail, because I don’t want things I write to be coloured by whether I’ve had a good or bad day at work, or to refer to things I can’t discuss in full because of business reasons. But at the same time, I definitely want to mention things like Tim on Car Magazine not only encouraging the start of live review blogging from the road test of the new Ferrari California,  but also using Twitter to update with the latest news from the test.

I was out of the office on Friday when the liveblogging began, so I can’t reel off the facts and figures to show whether it drove a huge amount of inbound links or visitors to the site – but what i do know is that it’s a great example of using the most approrpiate tools to convey the excitement and thrill of being a journalist lucky enough to test a Ferrari.

Useful study on Social Network Marketing on Facebook and Myspace

October 7, 2008 By Dan Thornton

I’ve finally had a chance to sit down and read Tom Chapman’s study of Social Network Marketing, Engagement Marketing and Brands, which specifically looks at marketing on Facebook and Myspace from the perspectives of both social network users, and brand executives from the likes of innocent drinks and BBC Radio 1.

It’s quite unusual to see a report from someone who isn’t linked to either the network in question, or an agency which may be looking to attract business (Tom is Head of Marketing for an ISP).

It’s effectively split into two parts. The first section is a look at the quantitative findings of surveying Myspace and Facebook users, whilst the second part compiles the in-depth interviews with brand executives.

I won’t quote too much of the study, but it covers topics like the percentage of Myspace and Facebook users who would feel more affinity to a brand that listened to them and communicated with them (65% and 67% respectively). And it goes into detail for both social advertising and brand promotions, as well as finding out how many Myspace and Facebook fans are aware their profile information is used to target them – (56% and 45%). It’s quite surprising, particularly after the uproar within certain circles over Facebook’s Beacon advert system, for example.

And it’s certainly interesting to hear the responses of some executives who use both networks to great effect – for instance, the Chris Moyles fan page with 536774 fans.

As someone who is fairly deeply involved in the subject (It’s my day job, after all), I saw lots that will be useful in supporting my own work and theories, and some correlation between what other brands have found, and what I’ve discovered from Bauer Media’s brands on Facebook and Myspace.

I’ve had the chance to exchange a couple of emails with Tom, and voiced my thoughts that the next stage will be to look at exactly how brand executives are measuring loyalty, engagement and participation, especially with respect to Return on Investment and justifying the time and effort involved. It really is the multi-million dollar question of social media, and it’s getting closer every day – and I think this study goes a long way to reaching that destination.

Anyway, if you’re interested in reading more, the study is at socialnetworkmarketinguk.com.

We must be doing something right? 140char is #1 on Google…

October 5, 2008 By Dan Thornton

It feels weird to publish a post effectively blowing our own trumpets, but this was too good not to share. A quick look around for other interesting sites covering microblogging revealed 140char.com is the #1 return for a Google search for ‘microblogging blog’.

Wahey!

GoogleSearchMicroblogging

That would be the almighty Wikipedia below us!

To justify the post a bit more, I did a quick bit of playing around for the following searches:

‘microblogging blog’ 1,250,000 results.

‘twitter blog’ 41,600,000 results. (And we’re nowhere near as high!)

‘jaiku blog’ 3,830,000 results.

‘pownce blog’ 2,570,000 results.

‘plurk blog’ 2,460,000 results.

‘identi.ca blog’ 392,000 results.

‘yammer blog’ 258,000 results.

A quick look at Google Trends echoes these results. I won’t embed the graph because Twitter skews it so far that everything else is just a blurred line at the bottom.

However:
Google Trends

microblogging
 
1.00
pownce
 
8.90
jaiku
 
8.70
yammer
 
1.00
identi.ca
 
0.90

It’ll be interesting to see whether open source microblogging and services which can be manually deployed behind the corporate firewall is demanded as much as enterprise options set-up and hosted by a third party. I suspect the current data is skewed somewhat by the mentions of Yammer winning the TechCrunch 50!

Jamie Oliver: Britain’s best marketing case study?

September 30, 2008 By Dan Thornton

As I’ve said before, I don’t watch much broadcast television these days, but I made an effort to catch Jamie’s Ministry of Food after seeing some of the trailers and the fact it was flagged by Mark Earls.

And I’m glad I did, because it’s probably the first time the principles of community marketing (See also Word of Mouth marketing etc), have been played out on national television! If you’ve been looking for an effective case study, this is definitely one to watch.

The premise is simple. To try and get the people of Rotherham to start cooking healthy food rather than living on takeaways. But rather than an advertising campaign, the plan was to teach 8 people how to cook on the understanding they’d pass the recipes to 2 more people. And in 15 steps, they’d reach the 260,000 population of Rotherham.

As Mark says, it’s a template for HERD marketing:

1. focus on what you can do not what you can say
2. …on what you can give folk out there to do…
3. …that they can do with each other
4. …oh, and make it highly visible and oh, yes fun

But there’s even more that I picked up on. One of the things Jamie started by saying was that he had to listen to start with. Sound familiar?

He also picked a woman who had undermined his School Dinners campaign by taking chip shop orders through the school fence, and picked her out as a key influencer . Time will tell whether he picked the right influencer!

And he’s already worrying about the speed and scaleability of the approach (Shel Isreal on scalability). He can see the positive effect he’s had on the 8 people he’s engaged, and the fact they’ve already ahd improvements to the way they live and act. But he’s got three months to transform a whole town. Sounds like the dilemma of showing a Return on Investment!

And finally there’s the fact he’s attempting to do something positive with this approach. Something that various people within the social media wrld have worried isn’t happening because most people are aiming for fame within the media/marketing/online sphere – and outside of it, things aren’t being affected by the new ways of marketing, communicating and conversing. (I’m struggling to find the appropriate link right now, so will add it later!)

If nothing else, it prompted me to exorcise some blog guilt. I’ve been tackling reports, budgets and plans, and I’m up to my neck in data and Excel spreadsheets, hence the slight lack of posts. But hopefully things should be more consistent again now.

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