Don’t forget users once they’re signed up

Maybe it’s a sign I’m getting bored with hearing Social Networking talk, considering the main players have been the same for a fairly long time now. But I was surprised by how unfriendly Facebook can be to it’s users.

I’ve got a couple of accounts, and one was used to spread the word about something of interest to a particular group of hobbyists. I belonged to a number of suitable groups, and left some wall messages, which included a website link, but was written so that it was clear that no-one had to actually visit the website to take part.

I’m presuming this was the post that was removed by the Management, but in the official emails that told me I could be banned, deleted or hung, drawn and quartered, no-one thought to tell me what the offending post was.

It’s not useful being told not to do something, but having to try and guess what that thing is.

Don’t fall into the ‘new customer trap’. Even once you’ve got them into your site, don’t annoy them. Because they will bugger off, believe me.