TheWayoftheWeb

Content and Digital Marketing Specialists

friendfeed

Friendfeed and GigaOm announce closures as Apple launches new products

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While Apple launched new products including MacBooks and Watches, two pioneering services announced they would be closing. Friendfeed was a useful social network which combined short updates similar to Twitter with the ability to easily collect and aggregate your content from a huge variety of sources, into one feed. It launched back in 2007, and the service and team had been acquired by Facebook in 2009.

FriendFeedLogo

There’s no official news beyond the April 2015 closure date, but there is some unofficial code on Github to export your data if you wish.

And at the same time, one of the first big independent tech blogs has ceased operations. GigaOm originally launched in the mid-2000s, and became a full time job for founder Om Malik in 2006. It since acquired PaidContent, launched a paid Research area and various events etc.

GigaOm Logo

It’s sad news for those of us who have followed the site closely for 8+ years, and for the team of around 70 employees, although it may be wound down, acquired or who knows what else. It is known that the latest $8 million round of funding took place 12 months ago, but it has ceased operations due to being unable to pay creditors.

Whilst it’s unfortunate for all involved, including the millions of readers, it’s important to remember that the closure of GigaOm is more a reflection of the economics of an individual business. FriendFeed, meanwhile, reflects the trend for social network acquisition by the big players in the space – Facebook obviously went on to pick up Instagram and WhatsApp with far, far larger userbases and bigger brands.

Pepsi Cola promoting Twitter – Well done or raw?

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So Pepsi has included a Twitter tag printed on 1.4 million cans of the new Pepsi Raw drink here in the UK.

Firstly, it’s great to see something new being done in the UK by a multinational, rather than watching the U.S. from afar. The account is @pepsiraw, there’s also a website (pepsiraw.co.uk), and a Facebook page.

Now, I have to admit I have my doubts about whether this will be done effectively. For starters, I wrote a post last year on my marketing blog about ‘How Coke and Pepsi are wasting their online strategy‘ – it was kickstarted by Pepsi’s outreach to prominent bloggers and promotion of The Pepsi Cooler friendfeed room.  The fact that contributions were onlyposted byPepsi staff and all comments are held for moderation during U.S. working hours made for a pretty stilted attempt at conversation. And now it just repeats the @pepsico Twitter account (With just 2335 followers).

The early signs for @pepsiraw aren’t much better. One reply from 20 messages since April 23, 2009, with the rest simply broadcasting the next location where free samples are being given out. And so far just 363 people have deemed it worth following.

The lesson here is that is doesn’t matter whether Pepsi gave out 1 can with the Twitter address or 1.4 million. As somone who drinks a ridiculous amount of caffeinated soft drinks, and was intrigued to try Raw, I found the address, looked at the tiny amount of non-replies, and then went and had conversations with other people.

The question is whether it will change if more followers appear or will the Raw Twitter promotion stay underdone?

Add comments with your Twitter profile, or video comments via Seesmic

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One of the things I’ve had on my ‘todo’ list for quite a while was to revisit the various ways to connect my blog and related discussions and comments to the various social networks where they might be happening.

So I’ve now got Disqus running, which means you can log in and post comments via your Twitter and Facebook profiles, or even video comments with Seesmic. It will also hopefully aggregate any discussion taking place on sites including Friendfeed, which is also useful for getting an overview of all the conversations happening.

I’m also playing around with link posting via both Diigo and Delicious, and some other backend tools.

The end result should be a better and far more useful – and hopefully some better and more efficient ways to share information for me!

Comment with your Twitter/Facebook profiles

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I’ve finally started upgrading the back end of this blog to start tackling the increasingly important issue of connecting with the discussions posts can prompt in a myriad of places.

Whereas discussion was generally confined to the Comments section in days of old, now it can spring up on Twitter, Facebook, Friendfeed etc.

As a commenter, I’ve found Backtype to be useful for aggregating the comments I’ve made, but when it came to starting to tie it all together here, Disqus was an obvious, and easy choice to install and start using.

All of the comments made directly have now been imported into the new system, and I’ve added the ability to post with your Twitter and Facebook usernames, as well as importing discussion around a post from locations like Friendfeed. You can even post a video comment via Seesmic.

I’ve also installed a Disqus widget to show the Top Commenters, Recent Comments and Popular Comments, so you should see that start to hopefully fill out in the next few days in the right side bar.

In addition, I’ve also started combining my saved bookmarks by posting to both Diigo and Delicious, to provide some cloud-based backup and to see which is the best route for publishing any links I want to share – as well as looking at which plugins/widgets might be contributing to long loading times.

All aimed at providing a better service to you, the readers that make all this worthwhile, so let me know if there’s anything you’d suggest, or things you think I should definitely keep or get rid of!

I’m not the only one questioning Pepsi’s Unfriendlyfeed

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A few days ago I wrote about the efforts by Pepsi and Coca-Cola to engage their consumers in different ways – Pepsi chose social media, whilst Coca-Cola chose a loyalty reward scheme. And yet they are both making mistakes big enough for me to post ‘How Coke and Pepsi are wasting their online strategy‘.

It’s not surprising that other people are also questioning the policy, like Todd Jordan with his post ‘Pepsi – Are you listening‘ (Found when he mentioned it on Twitter – @Tojosan). Interestingly his post appears to have been picked up by Josh Karpf from Pepsi, commenting as Josh.

It’s good that that someone at Pepsi has picked up on the post, but Josh is repeating the same things many people have already heard:

‘We’re listening, Todd–and making efforts to do just what you are saying.’

‘We need to find a better way to aggregate and share fans’ passion for the company.’

‘As for the Friendfeed room, it was never intended to live as a standalone communications platform for PepsiCo. It’s one of many “outposts” we have launched, and intend to launch going forward as part of our ongoing digital plans. We are actively taking in feedback from across the web and starting to join in on conversations outside of the room, which you may have noticed.’

‘We do need to moderate comments to some extent to make sure profanity is removed. However, we do not moderate at all based on things we do or don’t like.’

‘We are going to introduce more new voices into the room from inside and outside the company very soon. I agree that we need to be more engaged in fan-based communities beyond ones that are launched inside the company. You surely understand that this is a first step for us; and we are moving towards becoming far more open, inclusive, and “closer” to our consumers.’

All pleasant enough, and I’m sure Josh is a nice enough guy. And with people like Steve Rubel involved, you’d hope they’ve got an idea of where they can improve.

But it really doesn’t take that much effort to start making improvements right away – like opening the Friendfeed Room up to everyone. I don’t want more voices inside and outside the company. I want all voices by anyone who has anything interesting to say – and that’s what Pepsi should want too!

They can still moderate, either pre, or preferably post comment. But how on earth do they expect to get closer to a community by dictating strict topics for discussion once every few days? It’s like walking up to the community and shout “You will engage, You will engage, You will engage!” over and over and over.

Funnily enough, although the FriendFeed room is quiet, Twitter has 11 messages mentioning Pepsi in the last 20 minutes via Twitter Search. And in the whole front page there’s not a single message containing profanity.

None of page 2 or 3 either. Mainly because people are treating each other like adults!

And look Pepsi! Look at a blog search for Pepsi and Friendfeed!

  1. Pepsi are you listening? by Todd Jordan
  2. How Coke and Pepsi are wasting their online strategy by Me!
  3. Why blogger outreach can fail by Virginia Nussey
  4. Pepsi’s social media challenge by Jason Lee Miller (focusing on the lack of new suggestions generated)
  5. Pepsi asked for my thoughts by CC Chapman

Responding in the comments of the first or second post is fine, but by the third and fourth I’d be looking to make some immediate changes. After all links 5 and 6 were posted on November 12, 2008. Mine was on November 28th, and Todd’s was today. That’s almost a month without any obvious changes.

Maybe it’s time?

Pepsi can by schnaars (CC licence)

Pepsi can by schnaars (CC licence)

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