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A market crying out to engage your brand?

October 18, 2007 By Dan Thornton

Last weekend my willpower collapsed and I bought Xbox 360 blockbuster Halo 3. I’d tried to resist, but when 31 friends are online, and 30 are playing one game, it’s near impossible to hold out.

On Sunday evening, over 900,000 players were online, and numbers have topped 1 million. That’s people online at any one time, and people that have paid not only for the game (Up to around £49.99 for the limited edition version), but have also most likely spent out on buying an Xbox Gold subscription for 12 months of online gaming.

Now imagine if your brand or publication had access to a code to make the main character in Halo3 run faster, take more damage, or even a special character design?

Think the chap that has paid £40 to get a game on release, rather than waiting for a discount, would find it easy to resist? Especially with the peer pressure of 30 of his friends waiting to be impressed by his new skills?

And whatever the brands, there’s a likely game to tie in. Whether it’s a racing game, an adventure game, a sci-fi shooter, or something oddball and cute like Viva Pinata.

Are users really that expert?

May 8, 2007 By Dan Thornton

I’ve been toying with an idea for a while, and replying on another blog (Rocky Agrawal’s reDesign)reminded me to post.

In years gone by media, advertisers and consumers relied on experts to guide choices. (Think a man in a white coat proclaiming the strength of a particular washing powder

Now everyone is proclaiming the age of the user and peer expert. The bloke just like you who happens to be an expert in a particular subject, and on a forum or wiki of similar experts, can offer better advice than ever before.

If anyone can explain why it has to be one, or the other, and not both combined, please feel free? The traditional ‘expert’ is perceived to be answering off the top of their head, and therefore prone to mistakes and bias. Meanwhile the user is supposed to be fair, impartial, and able to reach a valuable conclusion.

Flaws:
1. Any real expert will not only have an idea of the answer, but more importantly will have a good idea of the best places to research an answer. More often than not, they’ll confer with trusted colleagues anyway, and then present back results.

2. It presumes every question will be adequately resolved in a forum thread or Wiki entry, and won’t meander forever, with no definitive answer.

3. If you’ve got time to involve yourself in a forum, and learn who is expert, who is trusted, and who is out for mischief etc, you’re fine. If you haven’t got time to do all this, you’re stuck. You have to sit around until the majority decide. And even then, majorities can be quite stupid sometimes. Meanwhile an expert in the field could have pointed you to the answer, other experts, and references.

One thing the the new www.motorcyclenews.com site from my employers at Emap does well is to present professional and user content side-by-side, and mix user forum posts with experts from the motorcycling industry. Being able to combine all forms of knowledge will always be more valuable than selecting just one.

Testing new systems…

January 29, 2007 By Dan Thornton

A quick post today, as an idea has just struck me…

If you’re explaining how to use a new system or work process, and you find yourself apologising for the complexity, or for anything that doesn’t make sense to the user… that’s probably a sign it’s not quite right.

And that includes the often overlooked Admin functionality…as well as the user experience…

Remember kids…always try and make it more simple to use than it is already.

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