TheWayoftheWeb

Content and Digital Marketing Specialists

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Useful study on Social Network Marketing on Facebook and Myspace

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I’ve finally had a chance to sit down and read Tom Chapman’s study of Social Network Marketing, Engagement Marketing and Brands, which specifically looks at marketing on Facebook and Myspace from the perspectives of both social network users, and brand executives from the likes of innocent drinks and BBC Radio 1.

It’s quite unusual to see a report from someone who isn’t linked to either the network in question, or an agency which may be looking to attract business (Tom is Head of Marketing for an ISP).

It’s effectively split into two parts. The first section is a look at the quantitative findings of surveying Myspace and Facebook users, whilst the second part compiles the in-depth interviews with brand executives.

I won’t quote too much of the study, but it covers topics like the percentage of Myspace and Facebook users who would feel more affinity to a brand that listened to them and communicated with them (65% and 67% respectively). And it goes into detail for both social advertising and brand promotions, as well as finding out how many Myspace and Facebook fans are aware their profile information is used to target them – (56% and 45%). It’s quite surprising, particularly after the uproar within certain circles over Facebook’s Beacon advert system, for example.

And it’s certainly interesting to hear the responses of some executives who use both networks to great effect – for instance, the Chris Moyles fan page with 536774 fans.

As someone who is fairly deeply involved in the subject (It’s my day job, after all), I saw lots that will be useful in supporting my own work and theories, and some correlation between what other brands have found, and what I’ve discovered from Bauer Media’s brands on Facebook and Myspace.

I’ve had the chance to exchange a couple of emails with Tom, and voiced my thoughts that the next stage will be to look at exactly how brand executives are measuring loyalty, engagement and participation, especially with respect to Return on Investment and justifying the time and effort involved. It really is the multi-million dollar question of social media, and it’s getting closer every day – and I think this study goes a long way to reaching that destination.

Anyway, if you’re interested in reading more, the study is at socialnetworkmarketinguk.com.

It’s all change on the interweb

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As always my plans to spend a weekend dedicated to catching up, and even getting ahead, on my blogging etc seem to have been destroyed before Friday is even over, thanks to a horrible noise from the exhaust on my car. I guess that’s what you get for buying something cheap and unusual!

And that clumsily links into the amount of change that’s occurring at the moment to major sites:

New look Facebook has been talked about a lot, and it’s now available. And to be honest, I’m really undecided about the design. It certainly makes it more blog/lifestream than profile page, and it moves applications out of the way, which is good for dealing with application addicts. I’m surprised the advertising is moved out to a column where it is easier to ignore over time, although it did catch my eye the first time it logged.

And there’s new look Delicious. Notice the lack of del.icio.us, as it’s now become www.delicious.com, as they were seeing all sorts of versions of the name being used. A bit of a shame in some ways, as it was one major way to stand out from the crowd. Ma.gnolia might feel a bit silly now! Again the design is cleaner and more modern, and a little lifestream-esque.

And you may have heard the tiniest of whispers around the web that tiny new startup Google is being challenged by a new search engine called Cuil, which claims to index more pages than Google, and return more linked results. One interesting ploy is that they promise information for each search will be anonymous – fine in theory but what will happen in the event of a court case? At the moment, returns a bit flakey, like this one for Dan Thornton. But I’m going to give it some time before making a judgement – I was initially unimpressed with Mahalo, but I’ve grown to like it more and more as time goes by. The best thing about Mahalo’s human-powered search is that the official plugin allows you to display an information box alongside your Google results – meaning it can save you a few clicks if you’re researching something which is covered.

And rounding off a pretty quick skim, is the news for social media marketing, research and business people that Forrester has bought Jupiter Research, which is pretty big news in that space.

Now if I can just stop the exhaust falling off the car, I might be able to catch up with a  few things.

Great question about data – does Facebook have more than Government?

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Forrester Senior Analyst Jeremiah Owyang publishes a valuable blog, Web Strategy by Jeremiah, for anyone in the digital space.

It’s a must-read, hence making it into my blogroll. And one of his most recent posts is a classic, in which he compares the amount of data the U.S Government has on Generation Y, and compares it to the data which Facebook has access to.

And although the Government will have access to sources it won’t have publicised, and has ways to access anything if it really tries, the interesting point is that Facebook has accrued all this data by participants self-submitting it. No census, no artificial rewards, no incentive schemes, and no forcing people.

Check out Jeremiah’s insightful thoughts, and make sure you check out the comments which are normally just as informative.

Is Twitter vs Plurk a repeat of Myspace vs Facebook?

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It’s easy to compare the current and growing rivalry between Twitter and Plurk to the rivalry experienced by Myspace and Facebook. And with Facebook recently becoming the biggest social network in the world, could Plurk pull the same trick with microblogging?

Well, for starters there are some slight differences in the two rivalries. Although Myspace became the biggest player in social networking, it didn’t have the first player status Twitter has – that honour belonged to the infamous and yet still running Friendster.

Twitter and Myspace do both fall foul of the fact that user customisation sometimes leads to profiles looking like a car crash, but as Twitter tweaking is more limited, it’s escaped the worst excesses. And while Plurk takes a more stylish route, perhaps in the spirit of Facebook, it’s far more overwhelming, with the horizontal timeline, Karma and cartoon icons.

But the biggest difference between Facebook, Myspace , and even Plurk at this stage from Twitter, is that Twitter is powered by mainly third party applications and integrations. It may be the reason the database is unreliable at the moment, but around 90% of queries come from external applications – not direct via the website. There’s just some of the many, many Twitter tools listed here. It isn’t like Facebook or Myspace, which uses applications as a way to add interaction and entertainment to the network. In this case, the applications can be the only entry to the network for many people.

And yet it’s this that makes me think Twitter will remain the leader in microblogging for a while yet, and is a way from peaking. There’s a limit to how many networks people will join, but Twitter apps can increasingly use the technology for their own devices, and can start to utilise Twitter within other websites. For instance, Chirrup uses Twitter to power blog and website comments.

Imagine more companies using Twitter to converse internally, now that more and more people have grown used to Instant Messaging and Facebook. And more public users of Twitter applications, and aggregators like FriendFeed.

I don’t want to overhype Twitter, despite my addiction (@badgergravling). There’s still a need for social networks, forums, Instant Messaging, email, telephones and even snail mail for different functions. I wouldn’t have started a blog about microblogging otherwise! But just as it’s now a rare event for me to use the postal service, and my email influx has waned, microblogging means IM and social networks are replaced by semi-instantaneous Twittering…

Facebook app for Plurk – and unofficial API available…

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Blimey, things are definitely starting to happen outside of Plurk. First came the first Plurk Facebook app, Plurksync, which updates your status with your most recent Plurk. Unfortunately it’s likely to suffer the same problem as status updates via Twitter, when you end up seeing the same message across every service an individual uses.

Although my favourite incident with linking microblogging and Facebook saw friend and colleague David Cushman in a surreal, endless loop of updates between Twitter and Facebook.

And now comes the unofficial, reverse-engineered, not supported by the Plurk team API, RLPLurkAPI provided by Ryan Lim.

Oh, and from the official Plurk blog comes the news that they’ve tweaked the Karma points.

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