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Social Media Marketing

How NOT to do social media – The Motorola Mishap

November 26, 2008 By Dan Thornton

Found on CrunchGear, and originally on Boing Boing Gadgets is a great example of one or more people spamming the comments of everywhere they can find to promote a new phone by Motorola. One comment on Boing Boing demonstrates how much hard work this individual has been doing to shoehorn his stock comment into completely bizarre and irrelevant posts – just look at the posts.

Incidentally, from May 26, 2008, the Consumer Protection from Unfair Trading Regulations 2008 came into force.

This includes measures to prevent companies or marketing agencies posting on online forums and social networks to advertise goods or services in a way which implies they’re a normal consumer.

Part 2: Banned Practices: (22)
“Falsely claiming or creating the impression that the trader is not acting for purposes relating to his trade, business, craft or profession, or falsely representing oneself as a consumer.
A second-hand car dealership puts a used car on a nearby road and displays a handwritten advertisement reading ‘One careful owner. Good family run-around. £2000 or nearest offer. Call Jack on 01234 56789’. The sign gives the impression that the seller is not selling as a trader and hence this would breach CPR”  See more, here.

Two good excuses to invest in printed materials…

November 13, 2008 By Dan Thornton

It’s very rare I purchase a book. The last two were Tribes by Seth Godin, and Business Stripped Bare: Adventures of a Global Entrepreneur” by Richard Branson, both of which have a lot to teach anyone in business and in social media marketing.

(Incidentally, after writing about Business Stripped Bare, here, a nice young lady named Natalie emailed me to say that there’s a widget to display the first 43 pages of the book, which you can see here. Meanwhile, my thoughts on Tribes and how to get it for free, or just 95p on iTunes are here.)

Anyhow, if you prefer to read from a printed page than a computer screen, then there are two more additions that I can recommend investing in.

The first is Dave Cushman’s The Power of the Network, which collects his white papers and more into a single download for 49p, or in printed form for £4.98 via print-on-demand site Lulu. (Disclosure – Dave is a former colleague and friend of mine – enough that I’m credited in the book!). Well worth reading – or buying for someone who is interested in how social media is changing. It’s particularly interesting due to Dave’s lengthy experience as a print journalist and sub-editor before his ever increasing adoption and insight into the changes multimedia is having on everything around us. He’s running a blogger review programme – and also giving any profits to Kiva, which allows you to fund people to change their lives and make their own way out of poverty.

The second is Jonathan MacDonald’s Every Single One of Us: Vol 1 The Communication Ideal, which looks at the underlying principles and makes bold predictions for the future advertising, marketing and personal brands – and is relevant for anyone in the media, internet and mobile industries. (Disclosure: I’m a very small part of a distinguished list who were involved in supporting and helping it’s creation). Jonathan’s CV speaks for itself! Plus he’s probably the closest thing to a legitimate social media rock star, thanks to his musical talents. It’s a £2.99 download or £14.95 for the print edition, and all the money is going into a collective pot to continue the concepts he’s building as part of a group. You can see it explained in a far better way, here.

Actually, cobblers to it and I’ll add a couple more – Joseph Jaffe is offering a very special deal for people buying certain amounts of his books Life After the 30 Second Spot and Join The Conversation  (I’m a big fan of Join the Conversation), ranging from signed copies to a day’s consulting. Take a look at the offer on his blog, Jaffe Juice.

Now I know a lot of people reading this will probably have heard of these people, read their blogs and be familiar with their work (or at least you should!), but the print editions are perfect educational materials for anyone who still associates a ‘blog’ as being something where a geek talks about how he sits at home on his Xbox, talking to his virtual friends. This might help them realise that in the modern world, everyone is doing it via mobile, internet, their console – and that to really be a geek you’d have to go much further. That’s why I love the fact that Seth Godin references the term Otaku, which I’m familiar with due to my love of video games and Japanese culture. It’s for anyone with an almost obsessive interest in something, whether that’s social media, videogames, motorcycling, football or anything else.

There’s a great William Gibson quote from the Observer used at the end of the Wikipedia article:

‘The otaku, the passionate obsessive, the information age’s embodiment of the connoisseur, more concerned with the accumulation of data than of objects, seems a natural crossover figure in today’s interface of British and Japanese cultures. I see it in the eyes of the Portobello dealers, and in the eyes of the Japanese collectors: a perfectly calm train-spotter frenzy, murderous and sublime. Understanding otaku -hood, I think, is one of the keys to understanding the culture of the web. There is something profoundly post-national about it, extra-geographic. We are all curators, in the post-modern world, whether we want to be or not.’

So go and buy some presents for the Otaku who don’t realise that’s what they are, and how the web can empower their interests, specialities, and dreams.

(And seeing as I’ve got the books, I’ll have a smart phone, a net book, an MP3 player and a new car stereo please!)

Belonging to Seth Godin’s ‘Tribe’

October 29, 2008 By Dan Thornton

I’ve been a bit remiss in not blogging about Seth Godin‘s latest book, promotion, and social experiment until now. Mainly due to the hundred and one things I’m thinking about – but I have no excuse as my pre-release copy came yesterday as a special gift given to everyone who pre-ordered and signed up for his Triiibes social community.

So far, I’ve got about halfway through in an evening and found it pretty inspiring and hard to put down. In addition, I’ve met some new people, learned some new things, and somehow volunteered myself for a couple of small projects via Triiibes – talk about building engagement right in! And what’s interesting is that although Seth is the nominal root of the community, he’s not putting himself up as the leader, but watching what evolves and responding where needed. I would link, but I’m afraid it’s still invite only.

On the bright side, you can get a free audible version of Tribes, read by Seth Godin himself, for a limited time. You can also get Tribes on iTunes for 95p. There’s also his Tribes presentation on slideshare, and the Powerpoint file to download with accompanying notes.

There really is nothing to stop you becoming inspired to lead your Tribe. And if you still would like the dead tree version: Tribes is available on Amazon for pre-order.

That is probably enough of the Seth worship for one week, but then I saw this great post: ‘Failure as an event‘  which describes the potentially career-ending mistakes and failures which have occurred during his career, and how he’s used them to learn from, and not succumbed to fear. And he’s published it in the middle of a book launch!

Genius!

Pepsi – the taste of the web 2.0 generation?

October 27, 2008 By Dan Thornton

Although I’d already heard about the new logo, I picked up on Pepsi’s more social activites via Edelman Digital’s Steve Rubel, who is working with them, and having joined up, saw some early commentary from Chris Brogan.

Chris talked about How corporations should view comment polices, and I agree that offensive content needs to be filtered unless there is an age restriction on the community. And also that off topic comments and conversations can detract in a single room (I’d recommend having on-topic rooms, and a general one where possible). After managing and moderating forums including those on www.motorcyclenews.com for about 7 years, I’m fairly well versed in polite emails about offensive behaviour and swiftly editing posts on legal and good taste grounds!

There is pre-moderation on comments – a little annoying for speed of response on a microblogging, lifestreaming, conversation service – and even more annoying when the Pepsi team have finished for the day and comments are left hanging. (Note to Pepsi team – the other side of the world is still awake! Maybe find a Pepsi employee in another timezone to help?)

But it will be interesting to see the response to a couple of comments I’ve made about Pepsi’s Terms and Conditions. (I had an acknowledgement from Pepsi’s John Karpf, so it’ll be interesting to see what evolves.) At the top of the Friendfeed Pepsi Cooler room, there’s a hyperlink to ‘a few notes from our lawyers’. Which links to the Pepsi.com Privacy Policy.

Hmmmm

While I acknowledge the need for Terms and Conditions, and stating the standards for a community are necessary, I could have sworn Friendfeed has it’s own Terms of Service, and doesn’t need Pepsi essentially annexing a room! I’m hoping they find another way to express the principles of the room they wish to encourage in a way which doesn’t seem quite so much like our caffeinated overlords have arrived!

But fair play to them, I’d ignored the new logo, and become fairly loyal to Coke due to the cokezone loyalty promotion, (I’m a sucker for free Xbox games!), yet the prospect of a Friendfeed room has made me take a bit of an interest in what they’re up to at Pepsi. I’ll let you know what comes out of the vending machine at work when I go for a drink!

An odd experiment in webcam marketing….

October 21, 2008 By Dan Thornton

Just a quick heads up – I was just about to log off from Twitter when Darren Rowse (@problogger) flagged up an interesting intiative which was then sent into chaos by a reasonable number of his 12,509 followers!

Creative Agency LisaPMaxwell has set up a site which allows every employee to chat via webcam when they’re available. Those who are online are the ones moving around on the main page as far as I can tell! Despite being bombarded with a lot of Twitter traffic thanks to Darren, I’ve just been chatting to PR Director Aneisha Howard.

Apparently the initiative started yesterday, and they’re measuring it for links, buzz and everything available, rather than just leads generated as they demonstrate their commitment to a viral mindset…

I’m not sure how sustainable or scalable it will be – although Aneisha was coping pretty well after Darren singled her out! But to generate buzz, it certainly seems to be working.

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