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Social Media Marketing

Breaking the habit of broadcast media

October 21, 2008 By Dan Thornton

It’s only when you try and break a long held habit that you realise how much we’re all influenced by the way we’ve always done things. Since starting my efforts to cut down and stop smoking, I’ve managed to get to the point where I only have the occasional cigarette once the family has gone to bed – but it’s the hardest one to drop. And when I get writers block, my intake rapidly goes up because I’ve spent so long finding inspiration by getting outside and getting the hit of nicotine while my brain kicks into gear.

UK newspapers by franckdethier on Flickr (CC Licence)
UK newspapers by franckdethier on Flickr (CC Licence)

And I’ve also started to try and challenge the broadcast media habit of trying to get the biggest audience with the least work. For years we’ve focused on audience figures to suggest that by doing the bare minimum, you’ll reach the biggest audience.

Whereas in the modern world, we need to work harder than ever at making as much of what we do remarkable, and to pursue as many opportunities to the maximum as we can. Otherwise we’ll keep finding someone else that does!

It reminds me of a post I read earlier today, which sadly I seem to have misplaced, commenting on the problem facing the A-List of blogging. Namely, the fact that people like Robert Scoble, Chris Brogan and Gary Vaynerchuk are finding it hard to scale to respond on an individual level to every email, post and tweet they receive, and in effect, become mini-broadcasters.

The simple answer is that they still remain increasingly popular because they put in a huge amount of effort to stay more accessible than mainstream media. They don’t have to make time for everyone, but by attempting it as far as possible, it gives hope to those who don’t grab their attention at a particular time. It’s why I count myself fortunate to have had messages from the likes of Chris Anderson and Hugh McLeod, but I don’t bombard them with emails, or suddenly thinkg they’re my best friend and will respond to everything I do – they’ll do it if what I say is interesting and they have the time available.

The other option is to scale it, and for them to find someone as similar as possible, or someone they can trust, to work alongside them.

That’s where broadcast media should be. We still have far more resources than the top bloggers, so why not scale back on the coverage that everyone else is parroting, use link journalism, and focus on becoming closer to the spirit of individual response that blogging has fostered.

After all, it’s what we laud Zappos, Dell and Comcast for doing.

But there is a habit of resisting the idea of putting in that much effort for what will be less profit in total. Despite the fact that everything so far has shown that it’s harder to get similar levels of profit from online audiences as you would in print, radio or TV, and that the only way to really be successful is to aggregate lots and lots of individuals monetisation.

Annoyingly, the great David Armano summed this up far more succinctly.

The Corporate Social Media Curve by David Armano (https://darmano.typepad.com/)
The Corporate Social Media Curve by David Armano (https://darmano.typepad.com/)

At the point before the curve starts to dip, we need to put in the extra effort to keep that line climbing. Now if only I hadn’t needed a cigarette to think of all this!

Back from a business event with some new inspiration…

October 17, 2008 By Dan Thornton

I’ve just got back from a business event, and meeting some really cool people and hearing about some really cool things. Everyone agreed not to report or blog about any of the topics discussed to allow openess at the event, but I will say that there are loads of great things going on in the near future.

What I can talk about are two of the things that really struck me on my trip home.

1. I really need to kit myself out more effectively for the ‘digital nomad‘ role on trips. I’ve held off getting a smartphone for various reasons, but I’m more and more convinced about how much easier it will make my life. The other tool I’m really interested in is a netbook of some description. Notetaking etc is far more efficient when I can type away on something small and unobtrusive, whether it’s an Asus or one of the netbooks being launched by other manufacturers.

2. Amongst all the cool things happening in the wide world of the web, it’s sometimes easy for me to forget to mention some of the great work I’m involved with. I’ve tended to avoid blogging too much about my day job in detail, because I don’t want things I write to be coloured by whether I’ve had a good or bad day at work, or to refer to things I can’t discuss in full because of business reasons. But at the same time, I definitely want to mention things like Tim on Car Magazine not only encouraging the start of live review blogging from the road test of the new Ferrari California,  but also using Twitter to update with the latest news from the test.

I was out of the office on Friday when the liveblogging began, so I can’t reel off the facts and figures to show whether it drove a huge amount of inbound links or visitors to the site – but what i do know is that it’s a great example of using the most approrpiate tools to convey the excitement and thrill of being a journalist lucky enough to test a Ferrari.

The tools to measure social media and community engagement

October 15, 2008 By Dan Thornton

If only it was that simple! But to make it easier, I’ve finally started compiling a list of the tools and resources for the measurement of social media and community marketing and engagement – ranging from free to paid options, and Web Analytics to Buzz Metrics.

It’s in no way a comprehensive list, but as I was compiling material to add in to the MeasurementCamp project, I thought I might as well list it here and get comments and additions from some of the measurement mavens I know lurk in the comments!

I’m also debating whether the list would be improved by my personal opinions about the tools I’ve trialled and used, and those I continue to use – I’d be interested in peoples views for and against – although there is the caveat that I’m nowhere near the expert I’d like to be…

Anyway, comments and additions can be put in the comments on this post, the comments on the Marketing Measurement Tools page, or via email from the About page.

Forget the economy – life is great!

October 8, 2008 By Dan Thornton

Easier said than done, but in the unavoidable discussion of the current state of the economy, I’ve noticed a few people discussing whether things are as bad as people perceive, and which industry will be best placed to surive etc. And in the grand scheme of things, I’ve decided I’m not an international finance expert or politician – so the best thing I can do is to focus on the things I can to do to improve my position as an individual and just get on with life.

For starters, I’m currently cutting down and quitting cigarettes, with the aid of nicotine lozenges, and some positive thinking inspired by the 7 Habits of Effective People. I haven’t gone cold turkey, but after 13 years of smoking, I’m happy that over the last four days I’ve gone from 20 cigarettes a day to four, and then to two for the last two days. I’m aiming for one or less over the next couple of nights and to be smoke free by the end of the week.(I’ve also had plenty of support on Twitter, which is helping!)

I’ve also seen a reward for some effort in keeping up the content on this blog, and on my microblogging site, www.140char.com. I’ve recently published an interview with the creator of Twitter advertising tool Twittertise, and by the time this is published, there should be a feature on Mobatalk on 140char. Not only is this leading to more traffic to the site, but I’m also getting to chat with some really cool people who are innovating around microblogging. It means I have more useful tools and networks at my disposal – and it’s inspirational.

Plus I appear to have more RSS subscribers here and on 140char.com than ever….thanks everyone – it’s great encouragement to try to constantly improve the content and frequency of both blogs.

I’ve also had a fun conversation with someone today, who explained they got a new job recently due to the fact ‘someone’ persuaded them to join LinkedIn. After a bit of prompting, they remembered the invite came from me! And I’ve gained another practical example of how social networking works. (Funnily enough, Venturebeat has reported the shakey economy has boosted traffic to LinkedIn!)

I’ve also finally taken some steps to make my working life a bit easier, and streamlined some reporting which I’d meant to improve for ages, but hadn’t prioritised – it was in the Important not Urgent section of life which the 7 Habits teaches you to work in. And it’s starting to make a difference and allow me to work on some interesting projects and plans without getting as distracted.

And I’ve even got back into Facebook, after a group was formed for some people I haven’t seen in about 15 years – it’s quite funny to see responsible 30-something adults with similar features and the same names as the nihilistic hooligans with whom I spent much of my formative years.

And putting social media in with a shoehorn, there really are two ways to go at the moment:

  • Give people more tools for getting through the current hardship
  • Give people more tools for having fun, doing positive things and escaping the current hardship.

If you’re doing one, or both of those things, you should be on the right lines. The flip side is to stay calm and ensure that you’re measuring the effect and highlighting what this does for the bottom line correctly – the more you can show social media is a cost effective way to help your company/brand survive through any hardships, the better off you are.

One of the things I’ve been meaning to do is to compile the tools available for measurement and reporting, so if you want to recommend any for inclusion, drop me a comment.

Useful study on Social Network Marketing on Facebook and Myspace

October 7, 2008 By Dan Thornton

I’ve finally had a chance to sit down and read Tom Chapman’s study of Social Network Marketing, Engagement Marketing and Brands, which specifically looks at marketing on Facebook and Myspace from the perspectives of both social network users, and brand executives from the likes of innocent drinks and BBC Radio 1.

It’s quite unusual to see a report from someone who isn’t linked to either the network in question, or an agency which may be looking to attract business (Tom is Head of Marketing for an ISP).

It’s effectively split into two parts. The first section is a look at the quantitative findings of surveying Myspace and Facebook users, whilst the second part compiles the in-depth interviews with brand executives.

I won’t quote too much of the study, but it covers topics like the percentage of Myspace and Facebook users who would feel more affinity to a brand that listened to them and communicated with them (65% and 67% respectively). And it goes into detail for both social advertising and brand promotions, as well as finding out how many Myspace and Facebook fans are aware their profile information is used to target them – (56% and 45%). It’s quite surprising, particularly after the uproar within certain circles over Facebook’s Beacon advert system, for example.

And it’s certainly interesting to hear the responses of some executives who use both networks to great effect – for instance, the Chris Moyles fan page with 536774 fans.

As someone who is fairly deeply involved in the subject (It’s my day job, after all), I saw lots that will be useful in supporting my own work and theories, and some correlation between what other brands have found, and what I’ve discovered from Bauer Media’s brands on Facebook and Myspace.

I’ve had the chance to exchange a couple of emails with Tom, and voiced my thoughts that the next stage will be to look at exactly how brand executives are measuring loyalty, engagement and participation, especially with respect to Return on Investment and justifying the time and effort involved. It really is the multi-million dollar question of social media, and it’s getting closer every day – and I think this study goes a long way to reaching that destination.

Anyway, if you’re interested in reading more, the study is at socialnetworkmarketinguk.com.

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